We have taken the most frequently asked questions that are customers present to us and put them in one easy location for your convenience. Most of your questions can be answered here, but if not, we can be easily reached to answer any inquiry about our business you may have.

Are there any restrictions on the type of mail your company can handle for me?
There are no restrictions. We can accept envelopes or packages and even registered or certified communications. There are no carrier restrictions either. We process packages from FedEx, USPS, DHL, UPS, etc.
If someone misspells my name on my mail, will that be an issue?
Misspellings of your name will not affect delivery or processing of your mail. As long as your 5 digit mailbox is correct on the correspondence, we are able to process.
Am I able to call someone at your company with a question or problem?
Yes, you can most certainly call us and speak to someone on staff that can help you. We also have an on-line ticket request that you can use to ask a question or get information.
Am I able to have my mail automatically forward?
Yes, you have the option to set up all of your mailing preferences during your initial set-up. Just select the automatic forwarding option. You can opt to have your mail forwarded weekly or monthly. If you need to make any changes to your preferences, you can always do that by logging into your account and making your desired changes.
Is there a way to see my old bills?
You may view old bills and payments made by logging into your account and selecting the Billing option. All your billing and payment information can be accessed from that screen.
I need to cancel my account. Is that permitted?
Absolutely. Though we would hate to see you leave you can cancel your account under your login. Go to the Account selection and edit your billing preferences from there. This would include the option to cancel your account.
I need someone to act as my registered agent. Can your company do that for me?
Yes, we can act on your behalf as your registered agent. Just be sure to note us as a registered agent for you and we will take care of the rest. We offer this option at no extra charge.
Are there any special authorizations or forms that are required to use your mail services?
All customers are required to complete form 1583 from the USPS. The form needs to be completed with copies of approved IDs and must be notarized (when applicable). A copy of this form can be found here: https://about.usps.com/forms/ps1583.pdf or you can get one at your local post office.
How can I make sure I fill out the 1583 form correctly?
We have provided detailed instructions on how to complete the form here: Instructions for Form USPS 1583
Does my mail have to be addressed in a specific manner?
You are given the option of choosing from several addresses for your correspondence. You simply select which option you want and we do the rest. You may also change your preferred address at any time by logging into your account and selecting another available option.
Is it okay if someone else uses my address?
There are no restrictions on how many people can use the address provided to you. As long as they have your permission, they can use the address for their mail. There are limitations on the amount of mail that can be processed during a given time, however, and you will want to make sure that those limitations are not exceeded as they may result in additional charges to your account.
Does your staff open my mail?
Our staff is prohibited from opening customer mail. If you request a certain item be opened by our staff, you may give us authorization to do so. We can take photos of the contents and forward them to you for your review. We can also dispose of unwanted items that you do not wish to have forwarded on to you. All disposals are handled utilizing security and privacy protocols to protect against identity theft.
How quickly will I be able to review my mail?
If you request a scan of a piece of correspondence, it will be available for your review within one day of your original request. Forwarded items can vary based on carrier delivery schedules, though you should receive them within a few days of our taking receipt of them.
How do you handle requests to forward mail?
We follow your instructions regarding the forwarding of mail. Items are sent out on a weekly or monthly basis based on your preferences. Once you access your delivered items online, you can set options on a piece by piece basis. You can flag items for forwarding, disposal or additional actions like opening and photographing of contents for your review.
How do I use my new address?
You have several options available to you. You can provide all of your contacts with your new address, you can also just provide the address to a select group of contacts at your discretion, or you can simply change your legal mailing address to this new address and all of your mail will be sent to us for processing.
I live near your offices, so can I just pick up my mail?
Unfortunately, we do not have that option available for our customers. We do offer a wide array of low cost shipping alternatives for our customers to minimize costs.
I am concerned about the amount of junk mail I receive. Will it be counted toward my piece limits?
No, our system immediately discards any items that are marked “resident” or “occupant” so they do not count toward your monthly limit.
Are the scans of my mail easily read?
We use state of the art scanners and all scans are processed at 300 dpi for optimum readability.

  • Our family loves to travel and fortunately we are able to take a number of extended vacations each year. The problem is that my wife worries about the mail and bills piling up and our kids are anxious about getting their online orders (there are a lot!). While we are away, Fadelse.com’s Mail Forwarding Service handles all of our incoming mail and deliveries. We have the utmost confidence in them and everybody can relax and enjoy our vacations.

    Regena Liebig

  • I am a recent entrepreneur and am working hard to establish my business and gain a presence in my field of interest. However, I find myself inundated with correspondence from financial institutions, prospective vendors, realtors offering to find me space. I do not have time to deal with all this mail but I am afraid to disregard it all because of the chance legitimate mail is getting overlooked in the process. I love the mail service because they weed through all the mail and I get to pick and choose which items I truly need.

    Elvin Kubacki

  • I was recently promoted and now spend a lot of time on the road. Because I spend so much time away from home, my mail really starts to pile up. Fadelse.com allows me to address all my mail through my account login. All I need to access the information is an active internet connection.

    Sheridan Dewey

  • My family is ecstatic over my new job and our new move to Dubai. However, they are not so thrilled with the lack of online sites that will deliver to us overseas. I need to keep them happy, so I took a friend’s advice and signed up with Fadelse.com. They allow my family to shop at all their favorite sites that won’t ship internationally.

    Oscar Kendra

  • I have a lot of commitments, both personal and business related. I hate going through piles of mail and usually let is pile up until I can’t take it anymore. I found Fadelse.com and their mail forwarding service. I find the service very inexpensive, but it is priceless to me. I love the convenience it offers.

    Gertrud Rockett

  • I really love to shop. I also spend a lot of time overseas visiting my parents. It bums me out that I can’t shop online like I normally do because of the restrictions on international shipping. Fadelse.com allows me to shop as I normally do AND get my stuff delivered to me regardless of my location.

    Riley Wooton

  • I was getting a lot of pushback from my business contacts about the costs of their phone communications with me. They were paying on correspondence with me. It was starting to affect those relationships. I signed up with Fadelse.com and that gave my contacts and business partners a U.S. address to send all communications to, alleviating high international rates. What a lifesaver for me and my company.

    Georgetta Hause

  • I love the convenience and peace of mind that the mail forwarding option gives me. I definitely feel I will continue with the service for the foreseeable future.

    Gabriele Chouinard

  • We are a start-up company and are running a very small staff. Our time is precious and we can’t afford to have staff tied up with menial tasks. Fadelse.com makes it very affordable to have them handle our incoming mail and deliveries. With just a few minutes a day, we can review our incoming correspondence and select what pieces are important and which ones can be disregarded.

    Roosevelt Vickrey

  • I am very protective of my private information. I choose to not publicize my home address whenever possible. Fadelse.com gives me access to an official, legal address that I can use for all correspondence, leaving my private information private.

    Felisha Cathcart

  • Our business was in need of new space. I found out that Fadelse.com could handle searching for and negotiating for a new location on our behalf. They far exceeded our expectations.

    Ralph Malbon

  • We love Fadelse.com. They have proven themselves to be dependable and trustworthy and have handled all of our inventory needs in a most satisfactory manner.

    Albert Shoffner

  • We weren’t exactly on the cutting edge of technology, but Fadelse.com helped to correct that for us. They set us up to be able to interface with them which provided instantaneous information about our shipments and real time communications.

    Tonisha Meyer

  • Our company owner makes it a point to only do business with companies who share our philosophy and commitment to the environment. Fadelse.com passed his strict requirements and we know they are as serious as we are about improving recycling rates each year.

    Santana Moises

  • Our sales department was reporting that a large number of our customers were disappointed that they could not purchase our products as variety packs. We felt that we could not only keep our current customers happy by offering the variety option, but we would be able to attract new ones as well. We spoke with our contacts at Fadelse.com and they assured us that it was no problem to create such a variety pallet option at their facilities. They really helped us to excel and bring on new business. They definitely know what they are doing and have their customers’ best interests at heart.

    Marybelle Shupp

  • We were really floundering when it came to the logistics end of our business. A business associate suggested we check out Fadelse.com. After researching their company and speaking with them, we agreed they were the right fit for us. They have been a real asset and help for us.

    Danial Friedel

  • I was directed to find a way to reduce our shipping costs. I was getting nowhere trying to negotiate on my own. I ran across Fadelse.com and took a chance on them. It was one of the best decisions I ever made and it even earned me a promotion!

    Taneka Poling

  • Our marketing department keeps us on our toes. They are forever coming up with new promotions to increase sales, but much of it requires reconfiguring of our products at the pallet level. That’s where Fadelse.com comes in. They take each of our requests in stride and manage to successfully satisfy the demands of our marketing reps.

    Shemika Snay

  • We were a little skeptical that Fadelse.com could handle the strict storage requirements placed on our inventory, even after multiple assurances from them. Now we know better. There is no need to worry, they have it all well in hand and have protocols in place to identify those products and store them in the appropriate conditions to protect our assets.

    Kristal Schuetz

  • Fadelse.com found us a new location at a great price. Once we had it, we realized we had no real planning on how to best use the space. That’s when we discovered Fadelse.com could also help us with designing the layout of the space and how to best set up our operations for maximum efficiency. Who knew?

    Homer Mcwhite


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Customer Support

Business Hours: Monday – Friday, 8am to 5pm (PST)
Our toll free number: (800) 659-1807

We take customer satisfaction very seriously and hence train our customer service staff well. Our support staff work around the clock so you can get the best support if the need arises. For customer support, you can call us at (800) 659-1807 or email us at info@fadelse.com.

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